F.A.Q.

Frequently Asked Questions

What is the best method to contact you?

The best method of contact is to email frontdesk@littlekeyboards.com. However, I can also be contacted via:

  • Instagram: @littlekeyboards
  • Reddit: u/littlekeyboards
  • Discord: littlekeyboards#9954

If you have an issue with your order, please contact me over email or via direct message.

Where are you located?

Wilmington, North Carolina

Do any kits on your site come assembled?

No. All kits on the site will ship unassembled. Soldering is required to assemble the kits.

When will my order ship?

Most orders will ship 3-5 business days after they are placed. It can sometimes take longer to ship orders, but that is not the norm.

Do you ship to my country? 

If you can receive a shipment from DHL, USPS, or UPS then I can ship to your country. The best way to get a cost estimate would be to add an item to your cart and start the checkout process. 

When checking out, please make sure to include a phone number.

In many countries, import duties must be paid in order to receive your order. Please be aware of these taxes as you will need to pay for them before the package will be released to you.

Do you have any other shipping methods?

No, all shipping options are listed on the site during the checkout process.

Can you change the value of my order for customs?

No.

Why do some options add items to my cart?

In order to allow for the most customization possible when it comes to all of the different materials options, I've set up a system that adds specific items to your cart when certain options are selected. This also allows for inventory to be managed. 

If an option is selected that adds to the total cost of the item and the supporting line item is removed from the cart, e.g. removing the clear abrasion resistant material upgrade, it could delay your order. In some cases, the standard material, like glass green acrylic, will be shipped by default.

What is your return policy?

Due to the nature of the products sold on the site, returns are not accepted. If an order has not yet been shipped, please contact frontdesk@littlekeyboards.com to cancel the order.

What should I do if my order is lost or damaged during shipping?

If Priority Mail was chosen as the shipping service, please file a claim with USPS to cover lost or damaged goods. If supporting documentation is needed, please email support@littlekeyboards.com for assistance. 

If First Class shipping was chosen as the shipping service, an insurance claim cannot be filed because First Class shipping is uninsured. Please use First Class shipping at your own risk.