Frequently Asked Questions
What is the best method to contact you?
The best method of contact is to email firstname.lastname@example.org. However, I can also be contacted via:
- Instagram: @littlekeyboards
- Reddit: u/littlekeyboards
- Discord: littlekeyboards#9954
Do you offer custom builds?
Of course! The build process starts by contacting me with the desired specifications. Builds are priced in the same way as the assembled builds found here.
Can you solder my Pro Micro and OLED Screens?
Yes. The cost is $10.00 to socket each Pro Micro and $5.00 to socket each OLED screen. Socketed components can be removed without the need to desolder the components.
Are the acrylic Technician switch plates compatible with Kailh Choc switches?
The low profile switches will fit on the 3mm acrylic switch plates, however the fit is not perfect. 3mm switch plates will be taller than the choc switches. The taller switch plate prevents the choc switches from sitting directly on the PCB. This means the switch pins do not protrude as far into the PCB. This also means that the acrylic plates will sit directly on the PCB. The switches can still be soldered to the PCB and the keyboard will function just fine.
NOTE: Choc Hotswap PCBs are held in place by the sockets. The switch plate is taller so there is less pin to go into the socket. While everything works initially, there is no guarantee it will always work. Please use this configuration at your own risk. It has not been tested for long term reliability.
Do you offer keyboards with tenting support?
Tented plates for the Corne and Iris keyboards are available as options on custom builds. Feel free to email to get started on a custom order.
Will my PCB be tested before it is shipped?
Each PCB is tested prior to shipping. If additional components with soldering services are ordered, they are tested prior to shipping as well.
When will my order ship?
Most orders will ship 2-3 business days after they are placed. Custom orders may take 7-10 business days to complete.
I'm having an issue with an assembled PCB or custom build. What should I do?
If an assembled PCB or custom build is defective due to an issue during manufacturing or assembly, it can be shipped back and repaired free of charge within 30 days of purchase. If the item cannot be repaired, it will be replaced.
Damage to hotswap sockets due to improper insertion of switches is not covered. Inserting switches with bent pins or desoldered switches will damage sockets enough to require replacement.
What is your return policy?
Regularly stocked items like kits, cases, and components are accepted as long as the items are in new condition.
Assembled PCBs can be returned as long as they have not been used. Please note that once a switch has been inserted into a hotswap PCB, it is considered to have been used.
Returns are not accepted for custom builds.
What should I do if my order is lost or damaged during shipping?
If Priority Mail was chosen as the shipping service, please file a claim with USPS to cover lost or damaged goods. If supporting documentation is needed, please email email@example.com for assistance.
If First Class shipping was chosen as the shipping service, an insurance claim cannot be filed because First Class shipping is uninsured. Please use First Class shipping at your own risk.