Frequently Asked Questions
What is the best method to contact you?
The best method of contact is to email firstname.lastname@example.org. However, I can also be contacted via:
- Instagram: @littlekeyboards
- Reddit: u/littlekeyboards
- Discord: littlekeyboards#9954
If you have an issue with your order, please contact me over email or via direct message.
Do you offer custom builds?
Of course! The easiest way to build your own keyboard would be to order all the components required to complete your build along with assembly services. The assembly services can be purchased with the PCB Kits.
Assembly services will go out of stock with the lead time on custom orders is longer than three weeks. If you would like to be notified when custom orders resume, you can subscribe to email notifications for the Keyboard Service Order product.
Do you ship to my country?
If you can receive a shipment from DHL, then I can ship to your country. The best way to get a cost estimate would be to add an item to your cart and start the checkout process.
When checking out, please make sure to include a phone number.
In many countries, import duties must be paid in order to receive your order. Please be aware of these taxes as you will need to pay for them before the package will be released to you.
Why do some options add items to my cart?
In order to allow for the most customization possible when it comes to all of the different materials options, I've set up a system that adds specific items to your cart when certain options are selected. This also allows for inventory to be managed.
If an option is selected that adds to the total cost of the item and the supporting line item is removed from the cart, e.g. removing the clear abrasion resistant material upgrade, it could delay your order. In some cases, the standard material, like glass green acrylic, will be shipped by default.
Can you solder my microcontrollers and OLED screens?
Yes. When you purchase a PCB kit with assembly, soldering services for microcontrollers and OLED screens is included. Please note that the MCUs and screens must be purchased at the same time as the PCB Kit.
Can you solder Mill-Max 7305 sockets to a PCB?
No. I don't think I can do this reliably. It may be possible, but I am unable to offer this service.
Will my PCB be tested before it is shipped?
Each PCB is tested prior to shipping. If additional components with soldering services are ordered, they are tested prior to shipping as well.
When will my order ship?
Most orders will ship 5 business days after they are placed. Custom orders may take 2-3 weeks to complete.
I'm having an issue with an assembled PCB or custom build. What should I do?
If an assembled PCB or custom build is defective due to an issue during manufacturing or assembly, it can be shipped back and repaired free of charge within 30 days of purchase. If the item cannot be repaired, it will be replaced.
Damage to hotswap sockets due to improper insertion of switches is not covered. Inserting switches with bent pins or desoldered switches will damage sockets enough to require replacement.
What is your return policy?
Regularly stocked items like kits, cases, and components are accepted as long as the items are in new condition.
Returns are not accepted for custom builds.
What should I do if my order is lost or damaged during shipping?
If Priority Mail was chosen as the shipping service, please file a claim with USPS to cover lost or damaged goods. If supporting documentation is needed, please email email@example.com for assistance.
If First Class shipping was chosen as the shipping service, an insurance claim cannot be filed because First Class shipping is uninsured. Please use First Class shipping at your own risk.